Shipping & Delivery

At Cechicy, we aim to make your shipping and delivery experience as smooth and straightforward as possible.

1. Shipping Fees

Free Shipping on orders of US$79+

For orders below US$79, standard shipping fees are:

United States: US$9.99
Canada: US$9.99
Other available destinations: US$14.99

The applicable shipping fee will be shown at checkout before you complete your purchase.

Shipping availability depends on your destination and will be confirmed at checkout.

From time to time, we may offer additional free shipping or shipping promotions. Any applicable terms will be displayed on our website or at checkout.

2. Order Processing

Orders are typically processed within 2–5 business days after they are placed.

Business days are Monday through Friday, excluding public holidays.

During busy periods, promotions, or holidays, processing may take slightly longer.

Please note that processing time is separate from shipping transit time.

Once your order has been shipped, you will receive a Shipping Confirmation email with tracking information.

3. Estimated Delivery

For most orders shipped to the United States, Canada, and Europe, estimated delivery time is approximately 5–12 business days after your order has been shipped.

Delivery times are estimates and are not guaranteed.

Occasionally, deliveries may take longer than expected due to circumstances outside our reasonable control, including:

Customs inspections or clearance procedures;
Import processing or local regulatory requirements;
Carrier delays or network disruptions;
Weather conditions or natural disasters;
Public holidays;
Transportation disruptions;
High shipping volumes during promotional or holiday periods;
Labor disruptions or strikes;
Local delivery conditions;
Other unforeseen events.

If your order is taking significantly longer than expected, please contact us and we’ll be happy to help check its status.

4. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number and, where available, a link to track your package.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

For international shipments, tracking updates may occasionally pause while the package is in transit, undergoing customs clearance, or being transferred between carriers. This does not necessarily mean that your package has been lost.

If you have any questions about your order status or tracking information, please contact us at support@cechicy.com, and we’ll be happy to help.

5. Customs, Duties & Taxes

Where applicable, Cechicy covers customs duties and import taxes associated with your order, so you should not normally be required to pay additional import charges upon delivery.

Customs procedures and import requirements vary by country and may change from time to time. In some cases, local customs authorities or carriers may ask the recipient to provide additional information, identification, or documentation before a shipment can be released.

We kindly ask customers to cooperate with reasonable requests from local customs authorities or delivery carriers when necessary to complete delivery.

In rare cases, an unexpected customs or import charge may be requested. If this happens, please contact us before making the payment so we can review the situation and assist you.

Any applicable sales tax or VAT collected at checkout will be shown before you complete your purchase.

6. Address Changes & Incorrect Addresses

Please make sure your recipient name, shipping address, postal code, and contact information are complete and accurate before placing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the shipping information before your order is dispatched.

Once an order has entered processing or has been handed over to the carrier, we may no longer be able to change the delivery address.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, delivery to an incorrect location, or the package being returned to the sender.

If a delivery issue results from incorrect or incomplete information provided at checkout, any available reshipping, replacement, or refund options will depend on the circumstances and any additional shipping costs involved.

7. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update for an extended period, please contact us and we will help investigate the shipment where appropriate.

If a package is confirmed as lost in transit, we will work with you to provide an appropriate resolution.

If tracking shows your package as delivered but you cannot locate it, we recommend that you first:

Check around the delivery location;
Check your mailbox or any secure delivery area;
Ask household members, neighbors, reception, or building management;
Look for any delivery notice from the carrier;
Contact the local carrier for additional delivery information.

If you are still unable to locate the package, please contact us and we will assist you where possible.

The available resolution may depend on the circumstances of the delivery and the information provided by the carrier.

8. Separate Packages

In some cases, items from the same order may be shipped separately.

This may happen because:

Certain items require additional processing time;
Items are fulfilled from different locations;
Package size or weight restrictions require separate shipments.

If your order is shipped in multiple packages, you may receive separate Shipping Confirmation emails or tracking numbers for each shipment.

Receiving one package does not necessarily mean that the remaining items from your order are missing.

9. Returned or Unclaimed Packages

Packages may occasionally be returned to us because they were refused, left unclaimed, could not be delivered, or were sent to an incomplete or incorrect address.

If your package is returned to us, please contact us so we can review the situation and discuss the available options.

If the return was caused by incorrect or incomplete shipping information provided at checkout, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the order needs to be sent again.

Any refund or reshipping option will depend on the circumstances of the return and will be handled in accordance with our Refund & Return Policy where applicable.