Refund policy

We want you to feel confident shopping with Cechicy. If something isn’t quite right, eligible items may be returned within the timeframe and conditions outlined below.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

Unworn and unused;
In their original condition;
With original tags attached;
Returned with the original packaging where reasonably possible.

Items that show signs of wear, washing, alteration, damage, or handling beyond what is reasonably necessary to inspect the item may not be eligible for a full refund.

All returns are subject to inspection after they are received.

2. How to Start a Return

Please contact us before sending any item back.

To request a return, email us at support@cechicy.com with your order number and the item(s) you would like to return.

We will review your request and provide return instructions where the item is eligible.

Please do not send a return to any address without first receiving return instructions from us, as this may delay or prevent your return from being processed.

3. Return Shipping Costs

For returns due to a change of mind, fit, size, color preference, or other personal preference, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

If an item is defective, damaged, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate solution, including return instructions where necessary.

4. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

To help us review the issue, we may ask you to provide:

Your order number;
A brief description of the issue;
Photos of the item and, where relevant, the packaging.

Once the issue has been reviewed, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

Items marked as Final Sale at the time of purchase, where permitted by applicable law;
Gift cards;
Personalized or customized items;
Items that have been worn, washed, altered, or damaged after delivery;
Certain sealed or hygiene-sensitive items once opened, where applicable.

These exclusions do not affect any rights you may have if an item is defective, damaged, incorrectly supplied, or otherwise does not comply with applicable consumer protection law.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

The simplest way to receive a different size, color, or item is to return the eligible item and place a new order.

If there is an issue with the item you received, please contact us so we can review the available options.

7. Order Changes & Cancellations

Any cancellation terms below apply to the extent permitted by applicable law and do not affect any statutory rights you may have.

If you would like to change or cancel your order, please contact us as soon as possible.

Orders may be cancelled within 24 hours of being placed for a full refund, provided they have not yet been shipped.

After 24 hours, where an order has been processed but not yet shipped, a cancellation fee of up to 10% of the order value may apply to cover reasonable processing costs already incurred, where permitted by applicable law.

Once an order has been shipped, it can no longer be cancelled. Eligible items may still be returned after delivery in accordance with this policy.

8. European Union & United Kingdom Customers

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to cancel an eligible online purchase within 14 days after receiving your goods, without giving a reason, unless an exemption applies.

After notifying us of your decision to cancel, you generally have 14 days to return the goods.

For eligible statutory cancellations, we will refund the product price and the cost of standard delivery, if applicable. Any additional amount paid for express or premium delivery beyond the cost of standard delivery may not be refundable.

Unless otherwise required by law, you are responsible for the direct cost of returning goods for a change-of-mind cancellation.

We may withhold the refund until we receive the returned goods or receive evidence that you have sent them back, where permitted by applicable law.

Our 30-day return policy is in addition to, and does not limit, any mandatory consumer rights available to you under applicable law.

9. Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for an approved refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Where a statutory refund period applies, we will issue the refund within the timeframe required by applicable law.

If a returned item does not meet the conditions of this policy, the refund may be reduced or declined where permitted by applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to goods that are defective, damaged, not as described, incorrectly supplied, or otherwise do not comply with applicable law.