Terms of service
These Terms of Service ("Terms") govern your use of the Cechicy website and your purchase of products from us.
Throughout these Terms, "Cechicy," "we," "us," and "our" refer to the operator of this website.
These Terms apply when you access our website, place an order, or use our services. We encourage you to read them carefully so you understand the terms that apply to your use of our website and your purchases from us.
1. Online Store Terms
You may use our website and services only for lawful purposes and in accordance with these Terms.
You may not:
- Use our website or services for any illegal or unauthorized purpose;
- Violate any applicable law or regulation;
- Infringe the rights of others;
- Submit false, misleading, fraudulent, or harmful information;
- Transmit viruses, malicious code, or other harmful material;
- Attempt to interfere with the security, functionality, or operation of our website;
- Collect or misuse the personal information of others;
- Use automated systems to scrape, access, or misuse our website without authorization;
- Engage in fraudulent, abusive, or otherwise harmful activity.
We may restrict or terminate access to our services where reasonably necessary to protect our website, customers, business, or legal rights.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, pricing, and other information displayed on our website are accurate.
However, the appearance and color of products may vary depending on your device, screen settings, lighting, or other factors. Minor variations may also occur between products where appropriate.
Product availability may change without notice, and we may discontinue products or limit quantities where reasonably necessary.
We reserve the right to correct errors or inaccuracies in product information where permitted by applicable law.
3. Prices and Payments
Prices are displayed in the currency shown on our website and may change from time to time.
The price applicable to your order is the price displayed at checkout when you place your order, subject to correction of obvious pricing, technical, or system errors.
Payments are processed through authorized third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Depending on your location, taxes, customs duties, import fees, or other charges may apply to your order. Where applicable, details will be provided at checkout or explained in our Shipping & Delivery page.
4. Orders
When you place an order, you will receive an order confirmation using the contact information you provided.
An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or fulfilled.
We may refuse, limit, or cancel an order for legitimate reasons, including:
- Product unavailability;
- Incorrect pricing or product information;
- Suspected fraud or unauthorized payment activity;
- Shipping or delivery restrictions;
- Legal or regulatory requirements;
- Errors that prevent us from processing or fulfilling the order.
If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled items.
We may also limit quantities purchased per person, household, account, payment method, or order where reasonably necessary.
You are responsible for providing accurate and complete order, billing, and contact information.
5. Shipping and Delivery
Shipping and delivery times shown on our website are estimates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays, transportation disruptions, or other unforeseen events.
You are responsible for providing a complete and accurate shipping address when placing your order.
For information about processing times, shipping fees, delivery estimates, customs, and shipping-related issues, please review our Shipping & Delivery page.
6. Returns and Refunds
Returns, exchanges, cancellations, and refunds are subject to our Refund & Return Policy and any rights available to you under applicable consumer protection laws.
Please review our Refund & Return Policy before making a purchase.
Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights that cannot lawfully be excluded or restricted.
7. Accounts
If you create an account on our website, you are responsible for keeping your login information secure and for activities carried out through your account.
You agree to provide accurate and current information and to update your information when necessary.
Please contact us if you believe your account has been accessed or used without authorization.
8. Promotions and Discount Codes
From time to time, we may offer promotions, discounts, promotional codes, or special offers.
These offers may be subject to additional terms, eligibility requirements, expiration dates, product exclusions, or usage limits.
Unless otherwise stated, promotional offers cannot be combined and have no cash value.
We may cancel or correct a promotion where an obvious error, misuse, fraud, or technical issue has occurred, subject to applicable law.
9. Accuracy of Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.
Where permitted by law, we may correct errors and update information when necessary.
If an error materially affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate solution.
10. Intellectual Property
Unless otherwise stated, the content available on the Cechicy website, including text, graphics, logos, photographs, product images, videos, designs, icons, and other materials, is owned by or licensed to Cechicy and is protected by applicable intellectual property laws.
You may use our website for personal and non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit, or otherwise use our content without our prior written permission, except where permitted by law.
11. Reviews, Feedback, and User Content
If you voluntarily submit a product review, photograph, feedback, suggestion, or other content to us, you confirm that you have the right to provide that content and that it does not violate the rights of any third party.
You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, adapt, and share content you voluntarily submit for purposes related to operating, promoting, and improving our business, where permitted by law.
We may remove content that we reasonably believe is unlawful, misleading, fraudulent, abusive, infringing, or otherwise inappropriate.
12. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, social media platforms, technology providers, or other services.
These third parties operate independently from us and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, privacy practices, or services provided by independent third parties, except where responsibility cannot lawfully be excluded.
13. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, share, and protect personal information.
14. Disclaimer and Limitation of Liability
We aim to provide our website, products, and services with reasonable care and skill.
To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses resulting from your use of our website or services where such liability may lawfully be limited.
We are not responsible for delays, interruptions, or failures caused by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any rights or remedies available to you under applicable consumer protection laws.
15. Suspension or Termination
We may suspend or terminate your access to our website or services if you materially violate these Terms, engage in fraudulent or abusive activity, interfere with the operation or security of our website, or otherwise misuse our services.
Any rights, obligations, or liabilities that arose before suspension or termination will remain unaffected where applicable.
16. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as severed from these Terms.
The remaining provisions will remain in full force and effect.
17. Entire Agreement
These Terms, together with any policies referenced on our website, constitute the entire agreement between you and us regarding your use of our website and services.
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
18. Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
If you are a consumer, this provision does not deprive you of any mandatory rights or protections provided by the laws of the country or region where you live that cannot lawfully be excluded by agreement.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, technology, legal requirements, or operating practices.
When we make changes, we will update the "Last updated" date at the bottom of this page.
Updated Terms will apply from the date they are posted, except where applicable law requires otherwise.
20. Contact Us
If you have any questions about these Terms, please contact us:
Email: support@cechicy.com
Last updated: October 16, 2026