Privacy policy

This Privacy Policy explains how Cechicy ("Cechicy," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

When you interact with Cechicy, we may collect personal information such as:

Your name, email address, phone number, billing address, and shipping address;
Order details, purchase history, returns, refunds, and delivery information;
Payment-related information processed by our payment providers;
Account information, if you create an account with us;
Information you provide when contacting customer support;
Marketing preferences and communication choices;
Technical and usage information, such as your IP address, browser type, device information, pages viewed, and interactions with our website.

We may collect this information directly from you, automatically through cookies and similar technologies, or from service providers that help us operate our store.

2. How We Use Your Information

We use personal information to provide and improve our services, including to:

Process and fulfill your orders;
Arrange shipping and delivery;
Process payments, returns, and refunds;
Send order updates and other service-related communications;
Provide customer support;
Improve our website, products, and shopping experience;
Detect and prevent fraud, misuse, or security issues;
Send marketing communications where permitted;
Measure and improve the performance of our marketing and advertising;
Comply with legal, tax, accounting, and regulatory obligations.

Where required by law, we process personal information based on your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3. How We Share Your Information

We may share personal information with trusted service providers that help us operate our business, including:

Shopify, which provides our ecommerce platform;
Payment processors and financial service providers;
Shipping, fulfillment, and logistics providers;
Website, hosting, and technology providers;
Analytics and advertising providers;
Customer service and communication providers;
Professional advisers, such as accountants, lawyers, and auditors.

We may also disclose personal information where required by law, to protect our rights or customers, to prevent fraud or abuse, or in connection with a merger, acquisition, restructuring, or sale of all or part of our business.

We do not sell personal information for money. However, certain advertising, analytics, or tracking activities may be considered a "sale," "sharing," or use of personal information for targeted advertising under some privacy laws. Where applicable, you may have the right to opt out of these activities.

4. Shopify

Our online store is powered by Shopify.

Shopify may collect and process certain personal information when you visit our store, make a purchase, or use Shopify-powered features such as Shop or Shop Pay.

Some information is processed by Shopify on our behalf, while certain information may be processed by Shopify for its own purposes in accordance with Shopify's privacy practices.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to help operate and improve our website.

These technologies may be used to:

Keep our website and shopping cart functioning properly;
Remember your preferences;
Understand how visitors use our website;
Improve website performance and user experience;
Help prevent fraud and misuse;
Measure marketing and advertising performance;
Show more relevant advertising where permitted.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings or through any privacy controls made available on our website. Disabling certain cookies may affect how some parts of the website function.

6. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about new products, special offers, promotions, or other brand updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing communications, you may still receive non-promotional messages relating to your orders, account, transactions, or customer service requests.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

Complete transactions and fulfill orders;
Provide customer service;
Maintain business and transaction records;
Process returns, refunds, or disputes;
Prevent fraud and misuse;
Comply with legal, tax, or accounting requirements.

Retention periods may vary depending on the type of information and the reason we need to keep it.

When personal information is no longer required, we may delete or anonymize it where appropriate.

8. International Data Transfers

Because we operate internationally and work with service providers in different countries, your personal information may be transferred to, stored in, or processed outside the country where you live.

Privacy and data protection laws may differ between countries.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you;
Correct inaccurate or incomplete information;
Request deletion of your personal information;
Restrict or object to certain processing;
Request a copy of your personal information;
Request transfer of your information where applicable;
Withdraw consent where processing is based on consent;
Opt out of certain targeted advertising, sale, or sharing of personal information;
Appeal certain privacy-related decisions where applicable.

To exercise any applicable privacy rights, please contact us at support@cechicy.com.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information.